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Dispatchperfect

Centralized management of tickets, tasks, directives and shifts

Dispatchperfect is an operational management module designed to efficiently orchestrate tickets, tasks, operational directives and shift management.
It enables you to coordinate requests, prioritize field work, track execution and maintain clear communication with field resources.

Tickets

Ticket management: from request to field intervention

A ticket makes it possible to capture a request, structure the information and quickly assign it to an appropriate resource.

Key ticket functionalities :

  • Capture of requestor information
  • Structured description of the request
  • Classification and prioritization of the request
  • Assignment to one or more field resources
  • Tracking of ticket status (new, in progress, completed)
  • Complete traceability of actions and communications

Ideal for managing service requests, operational incidents, one-off interventions or internal requests.

01.
Mobile notifications and real-time field coordination

Thanks to the mobile app, field resources remain permanently connected to operations.

Mobile notifications for :
  • New tickets assigned
  • Tasks to be completed or updated
  • Overdue or priority tasks
  • New operational guidelines
  • Shift assignments or position changes

This ensures greater responsiveness and better coordination in the field.

02.
Key benefits for the organization
Why choose Dispatchperfect :
  • Centralize operational management
  • Reduce processing times
  • Better prioritization of field work
  • Clear accountability of resources
  • Complete tracking and tracing
  • Structured, auditable communication
  • Improved operational performance

Tasks

Advanced task management and tracking

Tasks enable you to plan, supervise and monitor field activities with precision, whether they are one-off or recurring.
  • File 3.jpg_length=450&name=File 3

    Comprehensive task management :

    • Creating tasks with detailed descriptions
    • Definition of a precise schedule :

      - Possible start date/time

      - Deadline for completion
    • Assignment to one or more resources
    • Setting the priority level
    • Real-time progress monitoring
    • Automatic notifications for overdue tasks
  • Take-img

    Recurring tasks and regular operations

    Dispatchperfect takes care of the recurring tasks essential to day-to-day operations.

    Examples of recurrence :

    • Several times a day
    • Daily
    • Weekly
    • Monthly
    • According to a personalized schedule

    This standardizes repetitive operations while maintaining rigorous monitoring.

  • Un-cycle

    Mobile notifications and real-time field coordination

    Thanks to the mobile application, field resources remain permanently connected to operations.

    Mobile notifications for :

    • New bills assigned
    • Tasks to be completed or updated
    • Overdue or priority tasks
    • New operating guidelines
    • Shift assignments or position changes
    This guarantees greater responsiveness and better coordination in the field.
  • Un-cycle

    Key benefits for the organization

    Why choose Dispatchperfect :

    • Centralized operational management
    • Reduced processing times
    • Better prioritization of field work
    • Clear accountability for resources
    • Complete tracking and tracing
    • Structured, auditable communication
    • Improving operating performance

Guidelines

Official instructions to be followed in an operational context.

Operational guidelines and mobile notifications form a centralized system for effective communication with field teams. They make it possible to transmit clear instructions, notify the relevant resources in real time, and ensure rigorous follow-up of actions.

By combining targeted distribution, traceability and instant coordination, this approach improves responsiveness, understanding of priorities and overall operational performance.

01.
Operational guidelines

The operational guidelines are used to distribute instructions, guidelines or important information to resources.

Guideline features:
  • Publication of targeted directives
  • Assignment to individuals, teams or roles
  • Automatic notification to relevant resources
  • Mandatory read confirmation
  • Traceability of acknowledgements

An essential tool for ensuring that critical instructions are read, understood and documented.


02.
Mobile notifications and real-time field coordination

Thanks to the mobile app, field resources remain permanently connected to operations.

Mobile notifications for :
  • New tickets assigned
  • Tasks to be completed or updated
  • Overdue or priority tasks
  • New operational guidelines
  • Shift assignments or position changes

This ensures greater responsiveness and better coordination in the field.

03.
Key benefits for the organization
Why choose Dispatchperfect :
  • Centralize operational management
  • Reduce processing times
  • Better prioritization of field work
  • Clear accountability of resources
  • Complete tracking and tracing
  • Structured, auditable communication
  • Improved operational performance

Shift management

Plan, assign and optimize shifts.

Shift management makes it possible to efficiently organize resources according to operational needs, ensuring optimal shift coverage. With clear planning, rapid assignment and real-time visibility of filled and vacant shifts, teams can adapt quickly to unforeseen circumstances.

Combined with mobile notifications, this approach strengthens field coordination, improves responsiveness and guarantees smoother, more efficient management of operations.

01.
Managing shifts and vacancies

Dispatchperfect allows you to plan shifts and efficiently manage vacancies.

Shift management :
  • Shift planning by site, role or position
  • Identification of positions required per shift
  • Assignment of available resources
  • Visibility of covered and uncovered shifts
  • Rapid adjustments in the event of unforeseen circumstances
  • An essential tool for ensuring that critical instructions are read, understood and documented.
This feature supports proactive planning and reduces the risk of understaffing.
02.
Mobile notifications and real-time field coordination

Thanks to the mobile app, field resources remain permanently connected to operations.

Mobile notifications for :
  • New tickets assigned
  • Tasks to be completed or updated
  • Overdue or priority tasks
  • New operational guidelines
  • Shift assignments or position changes

This ensures greater responsiveness and better coordination in the field.

03.
Key benefits for the organization
Why choose Dispatchperfect :
  • Centralize operational management
  • Reduce processing times
  • Better prioritization of field work
  • Clear accountability of resources
  • Complete tracking and tracing
  • Structured, auditable communication
  • Improved operational performance
Seeing is believing

Discover how your teams can manage everything from a single platform.

In just 30 minutes, we'll show you how Controlperfect adapts to your operations - with no commitment, no technical mumbo-jumbo.

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