Dispatchperfect
Centralized Management of Tickets, Tasks, Directives, and Shifts
Dispatchperfect is an operational management module designed to efficiently orchestrate tickets, tasks, operational directives, and shift management.
It enables organizations to coordinate requests, prioritize field work, track execution, and maintain clear communication with field resources.
Ticket Management: From Request to Field Intervention
A ticket captures a request, structures the required information, and allows it to be quickly assigned to the appropriate field resource.
Key ticket features:
-
Capture of requester information
-
Structured description of the request
-
Request classification and prioritization
-
Assignment to one or multiple field resources
-
Ticket status tracking (new, in progress, completed)
-
Full traceability of actions and communications
Ideal for managing service requests, operational incidents, one-time interventions, or internal requests.
Mobile Notifications and Real-Time Field Coordination
With the mobile application, field resources remain continuously connected to operations.
Mobile notifications for:
-
Newly assigned tickets
-
Tasks to be completed or updated
-
Overdue or high-priority tasks
-
New operational directives
This ensures faster response times and improved field coordination.
Key Benefits for the Organization
Why choose Dispatchperfect:
-
Centralized operational management
-
Reduced processing and response times
-
Improved prioritization of field work
-
Clear accountability of resources
-
Complete tracking and traceability
-
Structured and auditable communication
-
Improved overall operational performance
Advanced Task Management and Execution Tracking
Tasks allow organizations to plan, manage, and track field activities with precision, whether one-time or recurring.
Comprehensive task management includes:
-
Task creation with detailed descriptions
-
Definition of precise timelines:
-
Earliest start date/time
-
Required completion date/time
-
-
Assignment to one or multiple resources
-
Priority level definition
-
Real-time progress tracking
-
Automatic notifications for overdue tasks
Recurring Tasks and Routine Operations
Dispatchperfect supports recurring tasks, which are essential to daily operations.
Examples of recurrence options:
-
Multiple times per day
-
Daily
-
Weekly
-
Monthly
-
Based on a custom schedule
This allows organizations to standardize repetitive operations while maintaining rigorous oversight.
Mobile Notifications and Real-Time Field Coordination
With the mobile application, field resources remain continuously connected to operations.
Mobile notifications for:
-
Newly assigned tickets
-
Tasks to be completed or updated
-
Overdue or high-priority tasks
-
New operational directives
This ensures faster response times and improved field coordination.
Key Benefits for the Organization
Why choose Dispatchperfect:
-
Centralized operational management
-
Reduced processing and response times
-
Improved prioritization of field work
-
Clear accountability of resources
-
Complete tracking and traceability
-
Structured and auditable communication
-
Improved overall operational performance
Operational Directives and Read Confirmations
Operational directives are used to distribute instructions, guidelines, or important information to field resources.
Directive features include:
-
Targeted publication of directives
-
Assignment to individuals, teams, or roles
-
Automatic notifications to affected resources
-
Mandatory read confirmations
-
Full traceability of acknowledgements
An essential tool to ensure critical instructions are read, understood, and documented.
Vous pouvez générer un rapport mentionnant les accréditations qui arrivent à échéance au cours du mois ou des rapports sur les personnes, les véhicules ou les entreprises qui détiennent une accréditation donnée.
Mobile Notifications and Real-Time Field Coordination
With the mobile application, field resources remain continuously connected to operations.
Mobile notifications for:
-
Newly assigned tickets
-
Tasks to be completed or updated
-
Overdue or high-priority tasks
-
New operational directives
This ensures faster response times and improved field coordination.
Key Benefits for the Organization
Why choose Dispatchperfect:
-
Centralized operational management
-
Reduced processing and response times
-
Improved prioritization of field work
-
Clear accountability of resources
-
Complete tracking and traceability
-
Structured and auditable communication
-
Improved overall operational performance
Shift Management and Staffing Requirements
Dispatchperfect enables organizations to plan work shifts and efficiently manage staffing requirements.
Shift management capabilities:
-
Shift planning by site, role, or position
-
Identification of required positions per shift
-
Assignment of available resources
-
Visibility into covered and uncovered shifts
-
Rapid adjustments in case of unforeseen changes
This functionality supports proactive planning and reduces the risk of understaffing.
Mobile Notifications and Real-Time Field Coordination
With the mobile application, field resources remain continuously connected to operations.
Mobile notifications for:
-
Newly assigned tickets
-
Tasks to be completed or updated
-
Overdue or high-priority tasks
-
New operational directives
This ensures faster response times and improved field coordination.
Key Benefits for the Organization
Why choose Dispatchperfect:
-
Centralized operational management
-
Reduced processing and response times
-
Improved prioritization of field work
-
Clear accountability of resources
-
Complete tracking and traceability
-
Structured and auditable communication
-
Improved overall operational performance
- Workforce dispatch software
- Dispatch management software
- Field dispatch system
- Operational dispatch platform
- Dispatch workforce solution
- Workforce management software
- Field workforce management
- Mobile workforce management
- Workforce scheduling software
- Workforce coordination system
- Task dispatch software
- Ticket dispatch system
- Work order dispatch
- Field task management
- Field operations software
- Field service dispatch
- Task tracking software